Authorized Dealers
Last updated [March 4th 2023]
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Diversion
Diversion is a practice in which products intended for a particular market (skincare professionals) are diverted to be sold in another one (unauthorized online retailers), usually without the knowledge or permission of the brand owner (Saffron Cosmetics™).
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Authorized Dealers Refund Request And Processing Time
To Request a refund please fill out this brief questionnaire.
The authorized business in that location will get back to you.
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Please open this page ( request a refund ).
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Please fill out this brief questionnaire.
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Please note that you may be contacted for further information.
Products purchased from a 3rd party store, kiosk or distributor salon must be returned to the same place you bought them, and all returns and exchanges are subject to individual store policy.
When you purchase a product through a third-party vendor, the payment for the purchase is typically made directly to the vendor, not to us.
We do not handle the payment process or have access to the vendor's bank account.
One of the key things to understand is that there may be multiple parties involved in the transaction, including managers and other intermediaries. This can make it more difficult to communicate and resolve any issues that may arise.
When it comes to money and product transfers, it's important to note that this will be done through the information provided by the vendor.
If you need to return a product or receive a refund, you will likely need to provide the vendor with information such as the date and time of the transaction, the product name and description, and the amount paid.
The vendor will then use this information to process the return or refund.
Ultimately, the decision to accept or reject a return or refund will be up to the supplier, and it's important for customers to familiarize themselves with the supplier's policies before making a purchase.
If you have received permission to return a product or receive a refund via email, you will receive detailed instructions on how to proceed, including how much money will be returned to your account and which documents you need to sign with the third party.
If there is a dispute over the return of products or the amount of the refund, the process can take anywhere from 30 calendar days to 120 calendar days to resolve.
The vendor may also have their own policy regarding refunds, and if they decide not to offer a refund, they will inform you of the reason for their decision.
Our customer service team will work to provide the best possible support to help resolve any disputes between the vendor and the customer. However, if a solution cannot be reached, we will not intervene and will encourage both parties to continue to try to reach an agreement.
It's important to keep in mind that every dispute is different, and there is no set timeline for resolution.
However, we will do our best to provide guidance and support throughout the process.
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Un-authorized Dealers
Saffron Cosmetics™ sells products only through authorized dealers.
We have observed diverted Saffron Cosmetics™ Products on unauthorized retailer and marketplace website.
Our team is spending a lot of resources to target unauthorized online resellers and remove Saffron Cosmetics™ products from these websites.
The products coming from these websites could be previously opened, expired and unsafe to use.
Only authorized Saffron cosmetic dealers are committed to providing superior service and upholding the company’s standards.
Saffron Cosmetics™ does not have any Affiliated with these websites.
Consumers who have purchased from unauthorized sellers report problems contacting these unauthorized sellers for post-sale support, and in some instances have even experienced credit card fraud as a result of attempting to purchase from unauthorized sellers.
To avoid these problems, you should always buy from authorized Saffron Cosmetics™ dealers.
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KEEP US INFORMED
Unauthorized sellers may appear on a marketplace site, hosted by companies such as Amazon.com or ebay.com.
We know that unauthorized online resellers are affecting our business and we welcome your help. Should you know anyone who is selling Saffron Cosmetics™ products online, please let us know at customerservice@saffron-cosmetics.com .